Returns & Refund Policy
At OPTP, we strive for perfection in every meal, but if your order is incorrect or does not meet our quality standards, we are committed to making it right. Please report any issues within 30 minutes of delivery to ensure a swift resolution or replacement.
Contact Support
Call our dedicated helpline or use the live chat on our app immediately after receiving your order to report an issue.
Provide Evidence
Share a clear photo of the food item and your digital invoice to help our quality assurance team verify the concern.
Verification Process
Our store manager will quickly review your claim against our preparation logs and delivery standards to approve a refund or redelivery.
Resolution
Once approved, we will either dispatch a fresh replacement immediately or process a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing